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Position: Operations Associate
Location: Bengaluru
Salary: 6 LPA
Job Overview
PhonePe is Hiring – Operations Associate (VKYC Team)
Your Mission:
Become the face of trust for millions of PhonePe users. As part of our VKYC team, you won’t just verify identities—you’ll reinvent how seamless and secure digital onboarding should feel.
What You’ll Actually Do:
Be the Guardian of Secure Onboarding – Conduct video KYC with precision (no fake mustaches getting past you). Fix Friction Like a Pro – Spot pain points in the process and solve them before users even complain. Innovate or Bust – Brainstorm smarter, faster, human-friendly ways to verify users without the usual hassle. Data Whisperer – Ensure every KYC is bulletproof compliant but feels effortless for customers.
Why Join?
Impact at scale – Your work directly enables financial access for millions. Growth on steroids – Learn from the best in fintech and shape the future of KYC. Zero boredom zone – Every day brings new challenges (and wins).
Key Responsibilities
1. Apply internal assets and processes to encourage resolution.
2. Submit ideas for improvement of processes.
3. Envolve with team members and always open to feedback.
4. Customer First, Always
- Treat every user like they’re your grandma trying digital payments—patient, clear, and respectful.
- Balance speed + accuracy without making users feel like just another ticket.
5. Video Call Troubleshooter
- Fix tech glitches, awkward pauses, or “my cat walked on my ID” moments while sticking to compliance.
- Turn frustrated users into happy ones—without breaking rules.
6. Trust Builder
- Your voice/tone matters more than you think—you’re PhonePe’s human touch.
- Hit daily/weekly goals without rushing people. (Quality > robotic efficiency.)
7. Fixer of Broken Things
Use internal tools to solve issues fast—not just pass the buck.
- Spot patterns in problems (e.g., 50% struggle with lighting?) and suggest fixes.
8. Process Ninja
- Don’t just follow playbooks—improve them. Got an idea to cut steps? Speak up!
- Team player = learn from feedback, share your hacks, and stay curious
Qualifications
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- Great Written and verbal communications.
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- An excellent capacity for learning and listening skills.
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- An aptitude to handle objections.
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- Good client awareness and the ability to just to different situations.
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- Competence to multitask, priorities and successfully manage time.
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- Good to communicate in Hindi and English.
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- Obsessed with details – You notice when a document’s font looks slightly off.
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- Tech + Human Balance – Comfortable with tools, but know when to switch from bot-mode to human warmth.
- Solution-first mindset – You don’t just flag issues—you fix them.
Skills
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- Fresh Grad? Perfect!
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- No prior experience needed – just bring your A-game attitude and willingness to learn.
- 0-1 years of customer-facing experience? Great! (Retail, internships, or even helping tech-challenged relatives counts!)
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- Communication Ninja
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- You can explain complex KYC requirements simply and politely – no jargon, no frustration.
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- Your emails/chats are clear, professional, and mistake-free (grammar Nazis, we want you!).
- Bonus if you know a regional language – our users come from everywhere!
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- Natural Problem-Solver
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- When a customer says “It’s not working!”, you stay calm and find solutions – not excuses.
- You notice patterns (“Lots of lighting issues? Maybe we need a guide!”) and speak up.
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- Tech Comfortable
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- Can navigate multiple systems while keeping the customer engaged.
- Basic Excel/Google Sheets knowledge is a plus (but we’ll teach you the rest).
How to Apply?
Apply Now to join PhonePe for becoming Operations Associate and Ready to be the face of India’s digital payments revolution.
Selection Process
Resume Shortlisting: verification of background and project experience.
Technical Assessment: coding test will be there.
Interview Rounds: After passing the technical exam interview round will be conducted.
Offer Letter: If anyone will pass all these steps then they will get offer letter in hand.