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Position: IT Service Desk Analyst Role
Location: Work from Home
Salary: 5.8-6 LPA
Job Type: Full-Time, Permanent
Job Overview
Finding a legit remote job in tech that doesn’t require 5+ years experience is like finding a unicorn. But guess what? Alphanumeric is actually hiring Service Desk Analysts in India for full-time remote work, and no, you don’t need to be a coding genius to apply.
The Day-to-Day Reality
Picture this: Your “office” is wherever you plop your laptop. Some days you’re helping Karen from Accounting figure out why her Excel keeps crashing (for the third time this week). Other days you’re the calm voice walking someone through their VPN connection at 2 PM while they’re secretly panicking about an upcoming deadline.
You’ll be:
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- The first line of defense against tech tantrums
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- A ticket-slaying machine (but in a good way)
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- Part detective, part therapist for frustrated users
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- The person who makes “have you tried turning it off and on again” sound professional
Who They’re Really Looking For
They’ll take someone with great customer skills who’s willing to learn tech over a tech whiz with zero people skills any day. If this sounds like you, keep reading:
✓ You can explain tech stuff without sounding like a robot
✓ Windows doesn’t make you break out in hives
✓ You’ve got a decent internet connection and a quiet-ish space
✓ You don’t lose your cool when someone’s yelling about their “broken internet” (that was just unplugged)
✓ Bonus if you’ve worked any customer-facing job before
Key Responsibilities
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- Playing Tech Doctor (But for Computers)
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- You’ll be that calming voice when someone’s freaking out because “the internet ate their report” (it didn’t, we’ll find it)
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- Get ready to ask all the obvious questions without sounding condescending (“Is it plugged in?” becomes “Let’s check the physical connections together”)
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- Become best friends with remote desktop tools – you’ll practically live in them
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- Prepare to reset so many passwords you’ll start dreaming about them
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- Ticket Juggling Master
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- Your new hobby? Perfecting the art of ticket documentation (vague notes like “fixed computer” won’t cut it)
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- Learn exactly when to pass the hot potato to level 2 support (and how to do it without making the user feel dumped)
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- You’ll build the knowledge base one “oh THAT’S how you fix that” moment at a time
- Pro tip: Your future self will thank you for good notes when the same issue pops up next month
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- Customer Whisperer Duties
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- Turn frustrated users into happy campers without promising miracles
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- Explain tech stuff in normal human language (no “just flush your DNS cache” without explanation)
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- Master the skill of sounding like you’re giving full attention while secretly troubleshooting three other things
- Become the office legend who knows everyone’s name and their usual tech problems
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- Rule Follower (With Occasional Rebel Moments)
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- There’s a procedure for everything (yes, even that) – learn them like the back of your hand
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- Training never really stops – expect constant “fun” updates to systems and processes
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- They actually want your input on how to make things less annoying (but pick your battles)
- You’ll develop a sixth sense for when to stick to the script and when to creatively bend the rules
Qualifications
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- Bachelor’s Degree in Computer Science, Information Technology or related fields.
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- Equivalent work experience can also be considered.
Skills
• Microsoft 365 Suite – Especially Outlook and Teams (because let’s face it, half your day will be “Why can’t I find my meeting invite?” situations)
• ServiceNow/OKTA – If you’ve used these before, you’re golden. If not, be ready to learn them fast (they’re not as scary as they sound)
• General Tech Savvy – You should be able to:
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- Diagnose why someone’s printer is “broken” (it’s always the cable or drivers)
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- Fix basic network issues (“Have you tried turning WiFi off and on?” is a valid first step)
- Navigate multiple monitors like a pro (because you’ll be juggling tickets, knowledge bases, and remote sessions simultaneously)
How to Apply?
Apply Now to become IT Service Desk Analyst.
Apply Now
Selection Process:
Resume Shortlisting: verification of background and project experience.
Technical Assessment: Test will be there.
Interview Rounds: After passing the technical exam interview round will be conducted.
Offer Letter: If anyone will pass all these steps then they will get offer letter in hand.
Perks & Benefits:
Competitive salary & benefits
Flexible work options
Dynamic, innovative culture
Career growth opportunities
Stand Out in Your Application:
Showcase optimization wins – how you improved existing models
Highlight leadership moments – times you guided technical direction
Demonstrate stakeholder skills – examples of clear communication under pressure